IMPORTANT NEWS REGARDING POSTAGE Due to huge customer demand we have decided to discontinue the relationship with our existing courier company and choose an alternative means of delivery. From Monday 28th January all products dispatched from Luxury Pet Department will now be delivered using the Parcel force distribution service. Our standard postage costs will not be affected. Occasionally specialist items will be drop shipped directly to our customers from our suppliers, in such a case an alternative courier may be used and we will make sure our customers are made aware of this. Please allow between 1-3 days for delivery on all items. If there is any reason we cannot meet this time frame then we will inform you immediately. If you are unsure about delivery to your location or you have any other queries then please feel free to contact our friendly team on 0845 601 0028 and we will be happy to help. Our opening hours are 8.30am to 5.00 PM Monday to Friday and we look forward to hearing from you. Our delivery charges: Cat and dog beds £9.95 All other items. £4.50 Our refund policy In the unlikely event that a purchase from Luxury Pet Department fails to meet your expectations, please return your product within 7 days of receiving your item for a full refund. A full refund will only be made if your product is returned to us in its original and unused condition, otherwise we reserve the right to refuse refunding the customer. Any items returned that are not in a resalable condition will be returned back to the customer without a refund being issued. Cancellations If you wish to cancel an order placed online then please contact us within 12 hours of placing an order. If you have ordered the incorrect sized item then please contact us as soon as possible on 0845 601 0028 and we can amend the product size for you before the item is dispatched.